At Lodha, we take great care to ensure that our customers are satisfied with their purchases. After a returned product has been received and verified, we aim to process refunds as quickly and transparently as possible. Please review our refund policy to understand the process:
1. Verification Process:
Upon receiving the returned product, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria as outlined in our return policy.
-
If the product is in its original condition, packaging, and meets all the return criteria, we will approve the return.
-
If the product does not meet our return eligibility criteria, we will contact you to discuss your options, which may include returning the item to you.
2. Refund Processing:
If your return is approved, the refund will be processed as follows:
- Refunds will be issued to the original payment method used for the purchase.
- The processing time for refunds may vary depending on your payment method. It typically takes 1-2 days for the refund to appear in your account.
3. Partial Refunds:
In some cases, we may issue partial refunds. This can happen if:
- The returned product is not in its original condition or is missing parts.
- The product has been used, damaged, or shows signs of wear and tear.
In such instances, we will assess the extent of the issue and calculate a partial refund accordingly.
4. Notification:
We will notify you via email when the refund is processed. The email will include the refund amount and any relevant details.
5. Contact Us:
If you have questions about the refund process or haven't received your refund within the specified time frame, please don't hesitate to reach out to our customer support team at INFO@LODHA.WS or +912912740410.
