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Refund Policy

Refund Policy

At Lodha, we take great care to ensure that our customers are satisfied with their purchases. After a returned product has been received and verified, we aim to process refunds as quickly and transparently as possible. Please review our refund policy to understand the process:

1. Verification Process:

Upon receiving the returned product, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria as outlined in our return policy.

  • If the product is in its original condition, packaging, and meets all the return criteria, we will approve the return.

  • If the product does not meet our return eligibility criteria, we will contact you to discuss your options, which may include returning the item to you.

2. Refund Processing:

If your return is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • The processing time for refunds may vary depending on your payment method. It typically takes 1-2 days for the refund to appear in your account.

3. Partial Refunds:

In some cases, we may issue partial refunds. This can happen if:

  • The returned product is not in its original condition or is missing parts.
  • The product has been used, damaged, or shows signs of wear and tear.

In such instances, we will assess the extent of the issue and calculate a partial refund accordingly.

4. Notification:

We will notify you via email when the refund is processed. The email will include the refund amount and any relevant details.

5. Contact Us:

If you have questions about the refund process or haven't received your refund within the specified time frame, please don't hesitate to reach out to our customer support team at INFO@LODHA.WS or +912912740410.